South Park Center, Los Angeles, CA
Wednesday, September 19, 2018
Thank You for Your InterestThank you for your interest in our Commerce Connect event. To learn more about what's happening at Digital River, check out our Events page.
Are you looking for actionable insight on how to transform your business online and improve customer experience? Join Digital River’s Commerce Connect event, a day of ecommerce discovery designed to help you navigate a successful customer experience and global expansion. This complimentary invite-only conference is packed with thought-provoking keynotes from world-class brands, global partners and industry experts. This is a great opportunity to hear more about growing your ecommerce business and driving revenue growth in an online world of intense competition and demanding customers.
Hear about the latest industry trends and best practices from leading industry influencers and analysts, and gain useful insights into navigating global growth opportunities.
Share the experiences of global brands and get actionable advice on effective strategies and optimizing profitability.
Take advantage of plenty of opportunities to engage with your fellow ecommerce professionals during the day, and join all our guests at the evening networking reception featuring drinks, hors d'oeuvres and live music.
The dramatic, architecturally lit penthouse offers stunning 360° views of Los Angeles from the SkyDeck.
Adam Coyle - CEO - Digital River
With each passing year, customer expectations rise and new challenges present global brands with opportunities to stand out from the competition. Commerce Connect offers an exclusive opportunity to gather with a community of digital commerce experts and innovators to gain actionable advice for enriching customer experiences and increasing profitability.
Brendan Witcher - Forrester Principal Analyst
When it comes to prioritizing tech investments, omnichannel capabilities still rank high on the list. Why? Because what started with tactical initiatives has become for many brands a multi-year strategic project. During this session, guest speaker Brendan Witcher, Forrester VP/Principal Analyst, will reveal what drives the omnichannel shopper to remain loyal to brands, the four pillars of a comprehensive omnichannel evolution, who is doing it well, and how to future-proof your strategy to support the rapidly changing landscape of digital commerce.
Errol Denger - Director of Commerce Program & Strategy - Adobe
Today’s customers are more sophisticated and demanding than ever. They have access to almost endless information, embrace multiple technologies during their brand interactions, and expect flawless experiences across every touchpoint. To win these customers over, leading brands have refactored their commerce and engagement strategies to meaningfully connect during each moment of truth, across the entire customer journey. Join us to hear the latest best practices and strategies to supercharge your customer experience.
Will Kyle - Sales Manager - Amazon
Ben Chung - Sales Manager - Amazon
Brands today are strategizing on how to deliver seamless and superior online shopping experiences across multiple channels. Everyone knows Amazon, but not everyone thinks about the different ways brands can sell through Amazon. In this session, we’ll discuss how to be successful on Amazon in a way that complements your direct-to-consumer channel. Leave with actionable items for improving customer experience and inventory management when selling through Amazon and other channels.
Tim Montgomery - Vice President - Digital Partnerships - Mastercard
People’s physical and digital lives are continuing to converge and consumers want a seamless experience no matter how they shop. In the physical world, consumers are seeing a consistent, secure way to pay with “chip/PIN” and contactless. When people shop online, they want the same convenience, but they often have concerns with security, with 1 in 3 having been victim to data breaches, identity theft or credit card fraud. With digital continuing to accelerate by at least 20% annually, it’s essential for companies to give their consumers not only choice in payment options, but offer a secure, frictionless experience. Learn about best practices to provide safer ways for your consumers to pay that will not only help improve approval rates and interoperability, but reduce false declines, enhance security and improve the overall consumer experience.
Dennis Wall - CEO - BillingPlatform
The way people and organizations are “buying” products and services is increasingly at odds with the traditional notions of packaging and pricing solutions. Innovators like Amazon Web Services, Uber, and Netflix are employing more complex hybrid billing models – meaning a blend of traditional, subscription, and usage-based models to monetize – or bill – for their solutions.
Pricing models are increasingly customer-specific, which serves two purposes: it drives move revenue, but also more closely aligns with the customer’s perception of value. This fundamentally changes how companies need to think about pricing models and what’s required from their billing systems to stay competitive.
To stay ahead of the competition, next generation billing systems require a very different set of capabilities from legacy systems. Dennis will explore these trends and will give examples of how two companies are addressing these challenges.
Information Coming Soon
Adam Coyle has spent over 25 years in the financial technology industry in a wide range of executive roles. Adam joined the management team at Digital River after spending three years at Siris Capital, where he is an executive partner and member of the Digital River board. Before joining Siris he was executive vice president of strategy and corporate development for Vantiv (now WorldPay), a role he assumed after serving as the president of one of Vantiv’s major subsidiaries, National Processing Company.
Adam’s prior experience includes three years as operating partner at Advent International, a leading global private equity firm, and a variety of senior leadership roles at First Data Corporation, including president of First Data’s Integrated Payment Systems group and general counsel for Western Union North America. He is a current director of Transaction Network Services and Intralinks, and a former director of FirstBank, Paymentech, NYCE and First Financial Bank.
Brendan serves digital business strategy professionals and is a leading expert on consumer behavior and technology trends in digital engagement space. He is also a noted authority on both online and offline commerce, as well as vendors that help deliver today's leading capabilities towards digital excellence.
In his research, Brendan covers such cross-vertical topics as eCommerce, personalization, omnichannel, customer experience, AI, and next generation analytics.
In addition to advising executive teams on digital strategy, Brendan is frequently sought after for comments and insights by industry media such as CNN, Bloomberg, CNBC, NPR, The Wall Street Journal, Time, and USA Today.
Kristi leads the digital marketing organization at Plantronics, overseeing digital marketing strategy efforts world-wide and managing the overall presence and branding of Plantronics online. She also oversees the events & trade show team, developing new innovative approaches to offline engagement strategies. During her professional career, she has also led special project groups such as the Great Places to Work task force, mentoring emerging leaders and playing an instrumental role in overall change management in a variety of organizations. Kristi also serves as Vice chair on the Board of Directors for Goodwill Central Coast.
Errol Denger is the Director of the Adobe Commerce Program responsible for strategy, alliances, and product integrations. In this role, Errol is focused on helping brands innovate shopping experiences and transform themselves into omnichannel businesses. Prior to this he was director of product management and strategy for IBM Commerce where he led portfolio strategy and product management. He has also held several leadership positions in strategy, retail and M&A including authoring the acquisitions that laid the foundation for IBM’s Smarter Commerce business. Errol is fortunate to live in the Central Coast of California where he enjoys mountain biking, surfing, and spending time with his family.
Will joined Amazon in 2013 after working in consumer sales for 6 years. Will started at Amazon by assisting businesses in expanding their ecommerce channels and currently manages multiple teams spanning 4 categories. Will is currently focused on optimizing and scaling processes for new sellers joining Amazon. Will holds a BA in Psychology from the University of Colorado.
After graduating from Cornell University with a degree in Business and concentrations in Finance and Real Estate, Ben joined Amazon in 2015 to assist SMBs launch and grow their businesses on Amazon’s Marketplace. Since the beginning of his tenure, he has partnered with hundreds of businesses world-wide to find success in the ever-growing and changing ecommerce environment. He is currently focusing on initiatives to remove barriers that traditionally prevent SMBs from finding quick success in the competitive ecommerce space.
Tim Montgomery leads the west coast Digital Partnerships Account Management Team at Mastercard, which is responsible for account management and business development with ecommerce merchants, consumer facing technology platforms, fintech firms, and the payments companies that power digital commerce. With digital payments growing exponentially and new payments experiences and use cases being developed every day, Mastercard partners closely with not only the largest digital platforms, but also the up-and-coming companies that are disrupting their industries.
Prior to his current role, Tim worked in Mastercard’s Digital Payments team to bring Mastercard’s suite of payments and security technologies to financial institutions and merchants.
Tim is now based in San Francisco, California but grew up in New York, where he graduated from NYU’s Stern School of Business with a B.A. in Finance and International Business. In his free time, Tim enjoys outdoors activities including mountain biking, hiking, and camping.
Dennis Wall is BillingPlatform’s Chief Executive Officer. BillingPlatform is an agile monetization platform. Able to handle any rating, charging and pricing strategy, BillingPlatform gives business executives the ability to monetize any business model.
Previously Dennis was the founder of Cloud Sherpas – a leading cloud technology and advisory services firm acquired by Accenture in 2015. Prior to Cloud Sherpas, he was the co-founder of OKERE, a global cloud services provider acquired by Fujitsu in 2007.
Dennis brings more than 20 years of experience enabling companies from mid-market to Global 100 realize transformational change through innovative software and services solutions.
Tim Montgomery leads the west coast Digital Partnerships Account Management Team at Mastercard, which is responsible for account management and business development with ecommerce merchants, consumer facing technology platforms, fintech firms, and the payments companies that power digital commerce. With digital payments growing exponentially and new payments experiences and use cases being developed every day, Mastercard partners closely with not only the largest digital platforms, but also the up-and-coming companies that are disrupting their industries.
Prior to his current role, Tim worked in Mastercard’s Digital Payments team to bring Mastercard’s suite of payments and security technologies to financial institutions and merchants.
Tim is now based in San Francisco, California but grew up in New York, where he graduated from NYU’s Stern School of Business with a B.A. in Finance and International Business. In his free time, Tim enjoys outdoors activities including mountain biking, hiking, and camping.
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The dramatic, architecturally lit penthouse offers stunning 360° views of Los Angeles from the SkyDeck.
South Park Center
1150 S Olive Street, Los Angeles, CA 90015
We recommend booking your hotel at the Intercontinental for Commerce Connect, located a mile away from South Park Center. Click here to make your online reservations or call the hotel (1-888-424-6835) to make your reservation.
